Terms of Service

1. This agreement

These Terms are between B-ACCURACY INFOTECH (company number [COMPANY REGISTRATION NUMBER]), registered at #26, Ethiraj Salai, "Fagun Chambers", Office No. 6, 3rd Floor, Egmore, Chennai - 600 008, Tamil Nadu, India (“we”, “us”), and the individual or entity agreeing to them (“you”, the “Customer”). They govern your use of B-Accuracy LMS (the “Service”).

By creating an account or using the Service you accept these Terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it. Our Privacy Policy and, where you process personal data through the Service, our Data Processing Addendum form part of this agreement.

2. The Service

The Service is a multi-tenant, white-label learning management platform. Subject to these Terms and your plan, we grant you a non-exclusive, non-transferable right to access and use it during your subscription term.

White-labelling. This licence includes the right to present the Service under your own name, logo, colours and (where your plan includes it) your own domain to your own learners, employees, clients or members, with no reference to us on the pages they see. That right exists only for as long as your subscription is active and does not transfer any ownership in the Service itself — see Section 10, Intellectual property.

Features available to you depend on your plan. We may add, change or remove features over time. If we materially reduce functionality you are paying for, you may terminate and receive a pro-rata refund of prepaid fees for the remainder of the term.

3. Your account

• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account and for the security of your credentials. Notify us promptly at info@baccuracy.com if you suspect unauthorised access.
• You are responsible for your end users — the learners, instructors and administrators you invite — and for their compliance with these Terms.
• You must be at least 18 to hold an account.

4. Free trial

New accounts include a 14-day free trial with full feature access. No payment card is required to start. We will not charge you at the end of a trial unless you choose to subscribe. If you do not subscribe, your account moves to a restricted state and the data in it may be deleted after a reasonable period, which we will tell you about in advance.

5. Fees, billing and price changes

• Subscription fees are shown on our pricing page and are charged in advance, monthly or annually, according to the plan you select.
• Payment is processed by Razorpay. By subscribing you authorise recurring charges to your selected payment method until you cancel.
• Fees are exclusive of taxes. You are responsible for any applicable sales tax, VAT, GST or equivalent, other than taxes on our income.
• We may change prices on at least 30 days’ written notice, effective at your next renewal. If you do not accept a price change you may cancel before it takes effect.
• If payment fails we may suspend the account after reasonable notice and attempts to collect.

Refunds

Fees already paid are non-refundable except where these Terms say otherwise or where refunds are required by law. Where you have a statutory right to cancel, that right is not affected by anything in this section.

6. Plan limits

Each plan carries limits on learners, administrators, video hours and file storage. When you reach a limit, new enrollments or uploads may be blocked until you upgrade. We will notify you before enforcing a limit where practicable. We do not charge overage fees without your agreement.

7. Your content

You retain all ownership of the courses, media, learner records and other material you upload (“Customer Content”). You grant us a limited licence to host, store, transmit, display and back up Customer Content solely to provide the Service to you.

You represent that you have the rights necessary to upload your Customer Content, and that it does not infringe anyone else’s rights.

We do not use your Customer Content to train machine learning models. Where you enable AI features using your own provider key, requests are sent directly to the provider account you configured, under your agreement with that provider.

8. Acceptable use

You must not, and must not permit your users to:

• Use the Service unlawfully, or to store or distribute unlawful material.
• Upload malware, or attempt to gain unauthorised access to the Service, other tenants’ data, or any underlying infrastructure.
• Probe, scan or load-test the Service without our prior written consent.
• Circumvent plan limits, authentication, or feature gating.
• Resell, sublicense or otherwise make the Service itself available to a third party as if it were their own software product. This does not restrict the use the Service is built for: charging your own learners, employees, clients or members for the training and courses you deliver to them through your white-labelled instance is the intended, permitted use of every plan, not an exception to this rule.
• Infringe intellectual property or privacy rights.
• Send unsolicited bulk email through the Service.
• Use the Service to build a directly competing product.

We may suspend access without notice where we reasonably believe there is a security threat, unlawful activity, or risk of harm to others. We will restore access as soon as the issue is resolved.

9. Availability and support

We work to keep the Service available and reliable, but except where a separate written service level agreement applies, the Service is provided without a guaranteed uptime commitment. We may perform maintenance, and will give advance notice of planned maintenance expected to cause material disruption where we reasonably can.

Support is provided through the channels included in your plan.

10. Intellectual property

We own the Service, its software, design and documentation, and all associated intellectual property. Nothing in these Terms transfers that ownership to you. You may not copy, decompile or reverse engineer the Service except to the extent that restriction is prohibited by law.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

11. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care. Otherwise, and to the maximum extent permitted by law, the Service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, or that it will meet every requirement you have.

12. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
• Our total aggregate liability arising out of or relating to this agreement is limited to the fees you paid us in the 12 months immediately before the event giving rise to the claim.
• You are responsible for maintaining your own backups of Customer Content. The Service provides export tooling for this purpose.

13. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your Customer Content, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights.

14. Term and termination

• You may cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• We may terminate or suspend for material breach that remains uncured 14 days after written notice, or immediately where required by law or in response to a serious security or legal risk.
• On termination your right to use the Service ends. You may export your Customer Content for 30 days afterwards, after which it may be permanently deleted.
• If you connected a custom domain, that domain stops resolving to the Service on termination. Keeping it pointed at us afterwards, or repointing it elsewhere, is your own DNS configuration to manage — we do not hold or control any domain you own.
• Clauses that by their nature should survive termination — including fees owed, intellectual property, disclaimers, liability limits, indemnity and governing law — do survive.

15. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in-product notice. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees.

16. General

• Governing law. This agreement is governed by the laws of India, and the parties submit to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.
• Assignment. You may not assign this agreement without our consent. We may assign it in connection with a merger, acquisition or sale of assets.
• Entire agreement. These Terms, the Privacy Policy and the DPA are the entire agreement between the parties on this subject.
• Severability. If a provision is held unenforceable, the rest remains in force.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Force majeure. Neither party is liable for failure to perform due to events beyond its reasonable control.

17. Contact

Questions about these Terms: info@baccuracy.com.

Registered office: #26, Ethiraj Salai, "Fagun Chambers", Office No. 6, 3rd Floor, Egmore, Chennai - 600 008, Tamil Nadu, India. Email: info@baccuracy.com. Phone: +91-9600039197, +91-44-28211811.